Privacy Policy
Last updated: 26 September 2026
At Luma Colour Styling, your privacy is important. This Privacy Policy explains how Luma Colour Styling collects, uses, stores and protects personal information when you visit this website, make a purchase, contact Luma or use a Luma colour analysis service.
Information Luma collects
Depending on how you interact with Luma, the information collected may include:
your name and contact details, including your email address
information provided when making a booking or purchase
information you provide through forms, questionnaires or correspondence
photographs you submit for the purpose of colour analysis
information relevant to completing your colour analysis, such as your responses about your natural colouring, hair, eyes and colour preferences
transaction and order information
technical information collected through the website, such as browser, device and website usage information.
Luma only asks for information reasonably required to provide its services or operate the website.
How your information is used
Your personal information may be used to:
process your purchase or booking
provide your personalised colour analysis and report
communicate with you about your order or service
respond to enquiries and provide customer support
administer and improve Luma's website and services
maintain business and transaction records where required.
Your personal information will not be sold to third parties.
Your photographs
Photographs submitted for colour analysis are used for the purpose of providing your Luma service.
Client photographs will generally be retained for up to 90 days after your completed analysis is delivered. This allows time for follow-up questions or clarification. After this period, the photographs will be deleted.
If you purchase another Luma service at a later date, you may be asked to submit new photographs.
Your photographs will not be used on Luma's website, social media, advertising or other promotional material without your separate permission.
How your information is stored
Luma takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Luma uses third-party services to operate its website, process transactions and provide its services. These providers may process or store information on Luma's behalf.
Some information may need to be retained for longer than the period applying to client photographs, including transaction and business records that Luma is required to keep for legal, accounting or taxation purposes.
Third-party services and overseas processing
Luma's website is hosted by Squarespace and may use third-party services for functions such as website hosting, forms, payment processing, email and analytics.
These service providers may process or store personal information outside Australia. Their handling of personal information is also subject to their own privacy policies and practices.
Accessing or correcting your information
You may contact Luma if you would like to request access to personal information held about you or ask for information to be corrected.
In some circumstances, Luma may need to verify your identity before providing access to personal information.
Cookies and website analytics
The Luma website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the online experience.
Your browser settings may allow you to restrict or disable cookies, although doing so may affect some website functionality.
Privacy enquiries or concerns
If you have a question or concern about how your personal information has been handled, please contact Luma through the Contact page.
Luma will review your enquiry or complaint and respond within a reasonable timeframe.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to Luma's services, website or information-handling practices. The current version will always be published on this website.